Please keep this document with you while you travel.
A comprehensive program providing you with 24/7 emergency medical assistance – including emergency evacuation and repatriation - and other travel assistance services when you are 100 or more miles away from your permanent residence in your home country (expatriates are eligible regardless of distance from your expatriate home).
How To Access SafeTrip Services
24 hours a day, 7 days a week, 365 days a year
Your MEDEX identification card is your key to travel security. If you have a medical or travel problem, simply call us for assistance. Our toll-free and collect-call telephone numbers are printed on your ID card. Either call the toll-free number of the country you are in, or call the Emergency Response Center collect at:
Baltimore, Maryland - +1 410 453 6330
A multilingual assistance coordinator will ask for your name, your company or group name if applicable, your MEDEX ID number found on your ID card, and a description of your situation. We will immediately begin assisting you. A full listing of services follows.
If the condition is an emergency, you should go immediately to the nearest physician or hospital without delay and then contact the
24-hour Emergency Response Center. We will then take the appropriate action to assist you and monitor your care until the situation is resolved.
SafeTrip provides You with Medical Assistance Services, Travel Assistance Services, Medical Evacuation and Repatriation Services, Personal Security Services and Worldwide Destination Intelligence as described below. These services are subject to certain Conditions, Limitations, and Exclusions also described below.
P.O. Box 19056
Baltimore , MD 21284
+1 800 537 2029
+1 410 453 6300
Medical Assistance Services
Worldwide Medical and Dental Referrals
We will provide referrals to help You locate appropriate treatment or care.
Monitoring of Treatment
Our Assistance Coordinators will continually monitor Your case. In addition, MEDEX Physician Advisors provide Us consultative and advisory services, including review and analysis of the quality of medical care You are receiving.
Facilitation of Hospital Payments
Upon securing payment or a guarantee to reimburse, We will either wire funds or guarantee required emergency hospital admittance deposits. You are ultimately responsible for the payment of the cost of medical care and treatment, including hospital expenses.
Transfer of Insurance Information to Medical Providers
We will assist You with hospital admission, such as relaying insurance benefit information, to help prevent delays or denials of medical care. We will also assist with discharge planning.
Medication, Vaccine and Blood Transfers
In the event medication, vaccines, or blood products are not available locally, or a prescription medication is lost or stolen, We will coordinate their transfer to You upon the prescribing physician’s authorization, if it is legally permissible.
Dispatch of Doctors/Specialists
In an Emergency where You cannot adequately be assessed by telephone for possible evacuation, or You cannot be moved and local treatment is unavailable, We will send an appropriate medical practitioner to You.
Transfer of Medical Records
Upon Your consent, We will assist with the transfer of medical information and records to You or the treating physician.
Continuous Updates to Family, Employer, and Home Physician
With Your approval, We will provide case updates to appropriate individuals You designate in order to keep them informed.
Hotel Arrangements for Convalescence
We will assist You with the arrangement of hotel stays and room requirements before or after hospitalization.
Replacement of Corrective Lenses and Medical Devices
We will coordinate the replacement of corrective lenses or medical devices if they are lost, stolen, or broken during travel.
Travel Assistance Services
Replacement of Lost or Stolen Travel Documents
We will assist You in taking the necessary steps to replace passports, tickets, and other important travel documents.
Emergency Travel Arrangements
We will make new reservations for airlines, hotels, and other travel services in the event of an Illness or Injury.
Transfer of Funds
We will provide You with an emergency cash advance subject to Us first securing funds from You or Your family.
Should You require legal assistance, We will direct You to an attorney and assist You in securing a bail bond.
Our multilingual Assistance Coordinators are available to provide immediate verbal translation assistance in a variety of languages in an emergency; otherwise We will provide You with referrals to local interpreter services.
You may send and receive emergency messages toll-free, 24-hours a day, through Our Emergency Response Center.
Worldwide Destination Intelligence
When preparing for travel You can contact the Emergency Response Center to have a pre-trip destination report sent to You. This report draws upon Our intelligence database of over 280 cities covering subject such as health and security risks, immunizations, vaccinations, local hospitals, crime, emergency phone numbers, culture, weather, transportation information, entry and exit requirements, and currency.
Medical Evacuation & Repatriation Services
The following services are available if the Participant suffers an Injury or sudden and unexpected Illness and Your medical condition requires these emergency services.
Emergency Medical Evacuation
If You sustain an Injury or suffer a sudden and unexpected Illness and adequate medical treatment is not available in Your current location, We will arrange and pay for a medically supervised evacuation to the nearest medical facility We determine to be capable of providing appropriate medical treatment. Your medical condition and situation must be such that, in the professional opinion of the health care provider and MEDEX, You require immediate emergency medical treatment, without which there would be a significant risk of death or serious impairment.
Transportation to Join a Hospitalized Participant
If You are traveling alone and are or will be hospitalized for more than seven days, We will coordinate and pay for economy round-trip airfare for a person of Your choice to join You.
Return of Dependent Children
If Your Dependent child(ren) age 18 or under are present but left unattended as a result of Your Injury or Illness, We will coordinate and pay for one-way economy airfare to send them back to Your Home Country. We will also arrange and pay for the services and transportation expenses of a qualified escort, if required and as determined by MEDEX.
Transportation After Stabilization
Following emergency medical evacuation and stabilization, We will coordinate and pay for one-way economy airfare to Your point of origin.
Alternatively, We will coordinate and pay for transportation to Your Home Country if We determine that You should return for continuing medical care. We will also arrange and pay for a change to Your existing return travel arrangements if the change is required as a direct result of Your medical condition or treatment. All travel arrangements will be as necessitated by Your medical condition as determined by Your treating physician and MEDEX. All such arrangements must be coordinated and approved in advance by MEDEX.
Repatriation of Mortal Remains
If You sustain an Injury or suffer a sudden and unexpected Illness that results in Your death, We will assist in obtaining the necessary clearances for Your cremation or the return of Your mortal remains. We will coordinate and pay for the expenses of the preparation and transportation of Your mortal remains to Your Home Country.
Security and Political Evacuation Services
Political Evacuation Services
In the event of a threatening political situation, such as military uprising or coup, We will assist You in making evacuation arrangements, including flight arrangements, securing visas, and logistical arrangements such as ground transportation and housing. In more complex situations, We will assist You in making arrangements with providers of specialized security services.
Security Evacuation Services
In the event of a threatening situation, such as rioting, or other violent situations, We will assist You in making evacuation arrangements, including flight arrangements, securing visas, and logistical arrangements such as ground transportation and housing. In more complex situations, We will assist You in making arrangements with providers of specialized security services.
Transportation After Political or Security Evacuation
Following a Security or Political Evacuation and when safety allows, We will coordinate Your return to either Your Host Country or Your Home Country.
The following definitions apply:
“Dependent” means the Participant’s legal spouse; the Participant’s unmarried children from birth and under age 19; or under age 23, if enrolled as a full-time student in an accredited college, university, vocational or technical school; and children whose support is required by a court decree. Children include natural children, stepchildren and legally adopted children. They must be primarily dependent on the Participant for support and maintenance and must live in a parent-child relationship with the Participant. A spouse or child who is insured under this Policy as a Participant will not be eligible as a Dependent.
“Emergency Security Situation” means a civil and/or military uprising, insurrection, war, revolution, or other violent disturbance in a Host Country, which results in either Your Home Country or Host Country ordering immediate evacuation. Emergency Security Situation does not include Natural Disasters.
“Enrollment Period” means the period of time for which You are validly enrolled for SafeTrip and for whom We have received the appropriate enrollment fee.
“Expatriate” means individual traveler whose trips exceed 90 consecutive days or whose travel exceeds 180 days in a 12-month period.
“MEDEX Physician Advisors” means physicians, retained by MEDEX to provide us with consultative and advisory services, including the review and analysis of the quality of medical care You are receiving.
“Home Country” means the country as shown on Your passport or the country where You have Your permanent residence.
“Host Country” means a country or territory You are visiting or in which You are living which is not Your Home Country.
“Illness” means a sudden and unexpected sickness that manifests itself during Your Enrollment Period.
“Injury” means an identifiable accidental injury caused by a sudden, unexpected, unusual, specific event that occurs during Your Enrollment Period.
“Natural Disaster” means an event occurring directly from natural cause, including but not limited to, earthquake, flood, storm (wind, rain, snow, sleet, hail, lightning, dust or sand), tsunami, volcanic eruption, wildfire or other similar event that results in such severe and widespread damage that the area of damage is declared a disaster area by the government of the Home or Host Country.
“Participant” means a person validly enrolled for Plus Scholastic and for whom We have received the appropriate enrollment fee.
“We,” “Us,” “Our,” means MEDEX.
“You” and “Your” means the Participant
Conditions and Limitations
The services described are available to You only during Your Enrollment Period. Medical services are only when You are 100 or more miles away from Your permanent residence in Your Home country. Security services are only available to You when you are outside of Your Home Country. Expatriates are eligible for medical and security services without regard to the distance from Your Expatriate residence.
We will only cover the transportation costs under the Medical Evacuation and Repatriation Services if We have given Our prior approval or if those services are coordinated by Us.
We have sole discretion in making the determination as to whether We will cover the cost of Emergency Medical Evacuations. Our decision will be based on medical considerations, including the opinions of the treating physicians, MEDEX Physician Advisors and Our medical director with respect to Your condition and ability to travel. We will determine the appropriate method, destination, and timing of any evacuation. The destination will be the nearest facility capable of providing appropriate care, as determined by Us.
We have sole discretion in making the coverage determination for Your Transportation After Stabilization. Our determination will be based on Your need for continuing medical care. We will not return You to Your Home Country for the sole sake of Your convenience.
In the event We are arranging transportation by commercial air under the Medical Evacuation and Repatriation Services, and You hold an original return airline ticket, We may use that ticket and are only responsible for any applicable change fees.
We will only direct-pay any transportation costs under the Medical Evacuation and Repatriation Services to the transportation providers, unless otherwise approved by Us in advance.
We are not responsible for the availability, quality, results of, or failure to provide any medical, legal or other care or service caused by conditions beyond Our control. This includes Your failure to obtain care or service or where the rendering of such care or service is prohibited by U.S. law, local laws, or regulatory agencies.
Your legal representative shall have the right to act for You and on Your behalf if You are incapacitated or deceased.
We shall not be responsible for any costs or expenses arising from:
- Hospital or medical expenses of any kind or nature unless those expenses are part of the Emergency Medical Evacuation or Transportation After Stablization.
- Travel arrangements that were neither coordinated by nor approved by Us in advance.
- Traveling against the advice of a physician or traveling for the purpose of obtaining medical treatment.
- Suicide, attempted suicide, or willful self-inflicted injury.
- Taking part in military or police service operations.
- The commission of, or attempt to commit, an unlawful act.
- Security assistance directly or indirectly related to a Natural Disaster.
- Security evacuations from your Home Country
- Injury or Illness caused by or contributed to by use of drugs or alcohol.
- Pregnancies, except in the case of a major, vital complication during the first two trimesters of pregnancy which presents a clear and significant risk of death or imminent serious injury or harm to the mother or fetus.
- Initial transportation to local facilities, including ground ambulance fees, except as arranged by Us.
- Mountaineering or rock climbing necessitating the use of guides or ropes, spelunking, skydiving, parachuting, ballooning, hang gliding, deep sea diving utilizing hard helmet with air hose attachment, racing of any kind other than on foot, bungee jumping, operating a vehicle when not properly licensed, or participating in professional sports unless otherwise agreed in writing by Us prior to Your Enrollment Period.
- Psychiatric, psychological, or emotional disorders.
- Incidental expenses, including but not limited to accommodations, local transportation, meals, telephone, and facsimile charges.
- Subsequent evacuations for the same or related medical condition, regardless of location.
- War, invasion, acts of foreign enemies, hostilities between nations (whether declared or not), civil war, civil disorder, nuclear reaction, radiation or radio active contamination.
- Travel to Iraq or Afghanistan
- Services not otherwise shown as covered.
Reimbursement to MEDEX and Rights Of Subrogation
You or a responsible party on Your behalf shall either pay the cost of medical care and treatment, including hospital expenses directly or shall reimburse Us upon demand for all such costs and expenses which may be imposed upon Us by health care providers for the cost of medical care and treatment, including hospital expenses, or related assistance services either authorized by You or deemed to be advisable and necessary by Us under urgent medical circumstances, to the extent that such expenses are not Our responsibility. Such reimbursement shall be without regard to the specific terms, conditions, or limitations of any insurance policies or benefits available to You.
We shall be fully and completely subrogated to Your rights against parties who may be liable for the payment of, or a contribution toward the payment of, the costs and expenses of assistance services provided by Us or medical care and treatment, including hospital expenses, in the event that We pay or contribute to the payment of them. You must assign to Us any and all rights of recovery under any such insurance plans, including any occupational benefit plan, health insurance, or other insurance plan or public assistance program, up to the sum of any payments by Us.