Adventure of a lifetime sidelined by accident
A dream vacation in Kenya turned into a nightmare for Keith Simons when he was involved in a serious car accident. With multiple fractures to his right leg, Keith was rushed to the nearest medical facility.
Fortunately, Keith had access to UnitedHealthcare's Global assistance services. When MEDEX was contacted, a Physician Advisor immediately contacted the treating physician to evaluate the situation. It was decided that Keith would need surgery, and was evacuated to Paris for the operation.
Throughout the transfer, MEDEX maintained contact with Keith’s family and traveling companions, notifying them of situational developments and necessary treatment information. MEDEX also arranged for Keith’s flight from Paris back to the United States, during which he had an escort for assistance. His family was grateful for the help received from MEDEX and acknowledged that they don’t know what they would have done without their assistance.