
SPRING Issue
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MEDEX
Credentials Asian Health Facilities
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On a recent trip to Southeast
Asia, MEDEX experts credentialed and re-credentialed 20 new and
existing facilities, including 10 MEDEX Gateway hospitals. MEDEX
conducts these "white glove" visits year-round to enhance
its global provider network and database. Here are some highlights: |
| Vietnam
French Vietnamese Hospital, Ho Chi Minh City (Regional
Gateway) - This impressive, brand new, 277-bed hospital
is located south of Ho Chi Minh City. Hospital shuttles
run from downtown every hour. Patients can be picked up
from cities in the South of Vietnam, as well. All specialties
are available except invasive cardiology and neurosurgery.
Ground ambulances are equipped as mini-ICUs and are staffed
with both an RN and MD.
Hong Kong
Adventist Hospital, Hong Kong (International Gateway)
- MEDEX continues to use this top-notch facility for air
ambulance and other emergency evacuations in the region.
Many of the hospital’s doctors are recognized as the
Best in America.
Malaysia
Subang Jaya Medical Centre, Petaling Jaya, Kuala Lumpur
(Regional Gateway) - This is a first-rate, well-equipped,
375-bed tertiary care hospital with a pleasant staff. Located
in the northern outskirts of Kuala Lumpur, it is a center
of excellence for cardiothoracic and cardiovascular surgery.
All diagnostic tests can be performed within the facility.
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Indonesia
Global Assistance & Healthcare, Jakarta (Air Ambulance
Provider) - This local air ambulance company was created
by a group of Canadian MDs. The company is well-versed in
the region with intimate knowledge of all Indonesian hospitals.
Philippines
Makati Medical Center, Metro Manila (Regional Gateway)
- This 620-bed, multi-specialty facility is located in a
busy commercial area. It is one 40 hospitals worldwide to
have the ISO 9001 certification. Dr. Paul Fores, the President
and Medical Director, is a fellow from Johns Hopkins University
Hospital and the former personal doctor of Mother Theresa.
Taiwan
Mackay Memorial Hospital, Taipei (Regional Gateway)
- This is a modern, fully equipped, 1,100-bed, tertiary
care facility, located in downtown Taipei. It is exceptionally
clean and well managed (rigorous infection control protocols
are in place). One floor of the hospital is dedicated to
a medical staff library that houses all the latest medical
journals and manuals. |
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MEDEX
Case Study: |
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CONGRATULATIONS…
Pascaline Wolfermann Rivera, Director of Provider
Relations
MEDEX is pleased to announce that Pascaline Wolfermann
Rivera has been promoted to Director of Provider Relations.
Pascaline previously served for one year as Manager
of Provider Relations, with responsibility for the
400,000+ MEDEX global network of providers.
Earlier in her career, Pascaline was with Doctors
of the World in Iquitos, Peru, where she served as
administrator of emergency projects related to floods
and cholera in the rainforest. She also worked with
an assistance company in Paris while pursuing her
M.A. at the Sorbonne. She holds a B.A. in history
from McPherson College in Kansas and speaks five languages.
Before joining MEDEX, Pascaline worked for two years
with another assistance company in the United States.
In congratulating Pascaline on her promotion, MEDEX
Chief Operating Officer Colleen LoPresto said that
Pascaline proved herself by "accomplishing all
that she set out to do this year." Conducting
site visits around the world for MEDEX, Pascaline
traveled in the past year to Europe and Asia...and
earlier this month to the Dominican Republic. LoPresto
added, "She is an asset to Assistance Operations
and also supports other departments within MEDEX.
We appreciate her attention to detail, her can-do
attitude, and her willingness to prepare for the next
challenge."
… AND WELCOME
MEDEX is pleased to announce the following additions
to our staff:
Michael Bogart Weiland, Regional Sales Director
Michael Bogart Weiland has more than 20 years experience
in the industry – previously operating his own
air ambulance company and a consulting firm and working
for a number of assistance companies. He will manage
the southeastern United States.
Jim Emerson, Regional Sales Director
Jim Emerson previously sold customer relationship
management (CRM), e-commerce, and meeting logistics
software to national and Fortune 500 companies, and
education data management services to medical associations.
He will manage the northeastern United States.
Brice King, Senior Web Developer
Brice King comes to MEDEX from THINQ Learning Systems,
where he worked for several years in software engineering.
He brings strong expertise in web site design, development,
and project management and will play a critical role
in enhancing the MEDEX web site. |
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| Helping
a Stroke Victim in Japan |
When
business travelers experience a medical emergency, finding
immediate appropriate care can be difficult. This was the
case for an American executive traveling to Japan on business.
The executive, who worked for an international software
company, began to experience dizziness, nausea, and pain
in his ear while flying to Tokyo. By the time the plane
landed, he was feeling extremely ill, and getting weaker
by the minute. He immediately took a taxi to the local clinic
in Narita. Meanwhile, a colleague, who had been traveling
on the same flight, contacted MEDEX for assistance.
MEDEX coordinators called the treating physician right
away for information on the patient; however, the physician
had not performed an EKG, blood test, or chest x-ray —
so any diagnosis would have been a guess. The patient’s
employer wanted him back in the United States as soon as
possible, and was willing to cover all costs of the return
trip.
The patient’s wife, a nurse, arrived in Japan the
next day. She noted a slight right side paralysis, a drooping
right side of the face, and weakness in the right hand,
and felt certain the patient had suffered a stroke. She
was unhappy with the facility, and wanted to get her husband
back home to Oregon for assessment.
The MEDEX Medical Director got involved with the case.
As there still was no concrete diagnosis, he thought it
ill-advised to send the patient home on a commercial flight.
He suggested an air ambulance evacuation with a doctor and
a nurse on board. MEDEX coordinators immediately began to
arrange the complex evacuation, which required air clearance
in both Russia and Japan and two flight crews to avoid the
mandated rest delays for pilots. All the while, the coordinators
provided constant updates to the employer, the family, and
the patient. MEDEX also arranged for a ground ambulance
to and from the airport and admission into an Oregon medical
facility.
The evacuation from Japan back to Oregon was lengthy, but
the patient was stable for the entire flight. He arrived
safely and was treated by his family doctor. It was determined
that during the long flight to Japan, the patient had developed
a blood clot that affected his brain stem and another area
in his brain. Thanks to the excellent care provided by the
air ambulance crew, the patient was doing well upon arrival,
with some speech difficulty and weakness on his ride side.
The family and the employer thanked the MEDEX team for
their assistance with this difficult evacuation.
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HOW
TO BREATHE EASIER THIS SPRING |
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Dr. Walter B. Koppel,
Medical Director
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With the coming of spring, warm weather, new grass, and
leaves on the trees come the pollens that cause severe discomfort
for many people. These can be sources of allergies and asthma
attacks.
A Three-Pronged Approach to Allergies
Allergies are usually characterized by a runny nose, irritated
eyes and throat, sneezing, and sometimes a slight cough.
The most common treatment for these conditions consists
of a three-pronged approach using oral medication, eye and
nose drops, and lung inhalers. This combination of drugs
is usually very effective, costs relatively little, and
provides a world of relief.
How Spring Allergens Trigger Asthma
Asthma is a condition of spasm of the breathing tubes. When
irritated, these tubes shrink and it becomes difficult to
pass air in and out. Some people experience wheezing, particularly
when expiring air, and feel as if they can’t get enough
on the next breath. Serious cases of asthma can be triggered
by pollens, grasses, and other spring allergens.
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Tips for Relief
Here are some common-sense ways to alleviate symptoms during
the allergy season:
- Take whichever medication gives you the most relief
with the fewest side effects.
- Try to avoid exposures that you know will trigger a
problem, such as mowing the grass, picking flowers, or
sitting under a tree with falling pollen.
- If you are inside, air conditioning is beneficial as
the filters block many pollens and allergens that come
in from outside.
But who wants to spend spring indoors? Go to your doctor.
Get assessed for the least expensive medication with the
fewest side effects for you. And enjoy the spring!
Also, be sure to ask your doctor if you need to take precautions
while traveling. When taking some allergy medications, it
is not safe to drive, and flying may not be advised. Carry
your medications in the original containers when traveling
to foreign countries. It is also smart to know the active
ingredient and not just the brand name (Ibuprophen vs. Advil)
because the product may be produced and marketed under a
different name overseas.

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MEDEX
Travel Kits |

MEDEX offers
travel kits for all kinds of travel and medical needs. They
are available for purchase on the MEDEX
website, or call 800-732-5309 to order. |
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This summer, many people will travel to countries
where the incidence of infectious or tropical disease is high.
Moreover, jet lag, fatigue, and other stresses of travel can reduce
natural resistance to illnesses or injuries. Before you travel,
arm yourself with a MEDEX medical kit for the extra protection
needed in the event of the unexpected.
World Traveler — Ideal for travel to developing
countries, this kit contains all of the necessities for travel
health emergencies, as well as supplies to help the traveler cope
with an unsanitary local water supply. Contents include a Comprehensive
Guide to Wilderness & Travel Medicine, insect repellent, dressings
and ointments for bandaging wounds, hand wipes, rehydration salts,
general over-the-counter medications, and needles and syringes.
The Traveler — Designed for the frequent traveler,
this kit is compact and lightweight. It includes basic first aid
supplies (including a pamphlet), general over-the-counter medications,
and other handy items.
Suture/Syringe Medic — This kit is designed for
travel to developing countries, where infectious disease transmission
is alarmingly high due to the re-use of needles and syringes.
In a medical emergency, the kit should be given to a local health
care provider to insure the use of sterile supplies.
Dental Medic — This kit ensures immediate relief
in a dental emergency, providing travelers with items to replace
lost fillings and loose crowns and to relieve dental pain.
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