SPRING Issue

>> IN THIS ISSUE  
 

+ MEDEX Credentials Asian Health Facilities

 

+ MEDEX Case Study

 

+ CONGRATULATIONS... AND WELCOME

 

+ HOW TO BREATHE EASIER THIS SPRING

 

+ MEDEX Travel Kits


MEDEX Credentials Asian Health Facilities

On a recent trip to Southeast Asia, MEDEX experts credentialed and re-credentialed 20 new and existing facilities, including 10 MEDEX Gateway hospitals. MEDEX conducts these "white glove" visits year-round to enhance its global provider network and database. Here are some highlights:

Vietnam
French Vietnamese Hospital, Ho Chi Minh City (Regional Gateway) - This impressive, brand new, 277-bed hospital is located south of Ho Chi Minh City. Hospital shuttles run from downtown every hour. Patients can be picked up from cities in the South of Vietnam, as well. All specialties are available except invasive cardiology and neurosurgery. Ground ambulances are equipped as mini-ICUs and are staffed with both an RN and MD.

Hong Kong
Adventist Hospital, Hong Kong (International Gateway)
- MEDEX continues to use this top-notch facility for air ambulance and other emergency evacuations in the region. Many of the hospital’s doctors are recognized as the Best in America.

Malaysia
Subang Jaya Medical Centre, Petaling Jaya, Kuala Lumpur (Regional Gateway)
- This is a first-rate, well-equipped, 375-bed tertiary care hospital with a pleasant staff. Located in the northern outskirts of Kuala Lumpur, it is a center of excellence for cardiothoracic and cardiovascular surgery. All diagnostic tests can be performed within the facility.

Indonesia
Global Assistance & Healthcare, Jakarta (Air Ambulance Provider)
- This local air ambulance company was created by a group of Canadian MDs. The company is well-versed in the region with intimate knowledge of all Indonesian hospitals.

Philippines
Makati Medical Center, Metro Manila (Regional Gateway)
- This 620-bed, multi-specialty facility is located in a busy commercial area. It is one 40 hospitals worldwide to have the ISO 9001 certification. Dr. Paul Fores, the President and Medical Director, is a fellow from Johns Hopkins University Hospital and the former personal doctor of Mother Theresa.

Taiwan
Mackay Memorial Hospital, Taipei (Regional Gateway)
- This is a modern, fully equipped, 1,100-bed, tertiary care facility, located in downtown Taipei. It is exceptionally clean and well managed (rigorous infection control protocols are in place). One floor of the hospital is dedicated to a medical staff library that houses all the latest medical journals and manuals.

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MEDEX Case Study:

CONGRATULATIONS…

Pascaline Wolfermann Rivera, Director of Provider Relations

MEDEX is pleased to announce that Pascaline Wolfermann Rivera has been promoted to Director of Provider Relations. Pascaline previously served for one year as Manager of Provider Relations, with responsibility for the 400,000+ MEDEX global network of providers.

Earlier in her career, Pascaline was with Doctors of the World in Iquitos, Peru, where she served as administrator of emergency projects related to floods and cholera in the rainforest. She also worked with an assistance company in Paris while pursuing her M.A. at the Sorbonne. She holds a B.A. in history from McPherson College in Kansas and speaks five languages. Before joining MEDEX, Pascaline worked for two years with another assistance company in the United States.

In congratulating Pascaline on her promotion, MEDEX Chief Operating Officer Colleen LoPresto said that Pascaline proved herself by "accomplishing all that she set out to do this year." Conducting site visits around the world for MEDEX, Pascaline traveled in the past year to Europe and Asia...and earlier this month to the Dominican Republic. LoPresto added, "She is an asset to Assistance Operations and also supports other departments within MEDEX. We appreciate her attention to detail, her can-do attitude, and her willingness to prepare for the next challenge."

… AND WELCOME

MEDEX is pleased to announce the following additions to our staff:

Michael Bogart Weiland, Regional Sales Director
Michael Bogart Weiland has more than 20 years experience in the industry – previously operating his own air ambulance company and a consulting firm and working for a number of assistance companies. He will manage the southeastern United States.

Jim Emerson, Regional Sales Director
Jim Emerson previously sold customer relationship management (CRM), e-commerce, and meeting logistics software to national and Fortune 500 companies, and education data management services to medical associations. He will manage the northeastern United States.

Brice King, Senior Web Developer
Brice King comes to MEDEX from THINQ Learning Systems, where he worked for several years in software engineering. He brings strong expertise in web site design, development, and project management and will play a critical role in enhancing the MEDEX web site.

Helping a Stroke Victim in Japan

When business travelers experience a medical emergency, finding immediate appropriate care can be difficult. This was the case for an American executive traveling to Japan on business.

The executive, who worked for an international software company, began to experience dizziness, nausea, and pain in his ear while flying to Tokyo. By the time the plane landed, he was feeling extremely ill, and getting weaker by the minute. He immediately took a taxi to the local clinic in Narita. Meanwhile, a colleague, who had been traveling on the same flight, contacted MEDEX for assistance.

MEDEX coordinators called the treating physician right away for information on the patient; however, the physician had not performed an EKG, blood test, or chest x-ray — so any diagnosis would have been a guess. The patient’s employer wanted him back in the United States as soon as possible, and was willing to cover all costs of the return trip.

The patient’s wife, a nurse, arrived in Japan the next day. She noted a slight right side paralysis, a drooping right side of the face, and weakness in the right hand, and felt certain the patient had suffered a stroke. She was unhappy with the facility, and wanted to get her husband back home to Oregon for assessment.

The MEDEX Medical Director got involved with the case. As there still was no concrete diagnosis, he thought it ill-advised to send the patient home on a commercial flight. He suggested an air ambulance evacuation with a doctor and a nurse on board. MEDEX coordinators immediately began to arrange the complex evacuation, which required air clearance in both Russia and Japan and two flight crews to avoid the mandated rest delays for pilots. All the while, the coordinators provided constant updates to the employer, the family, and the patient. MEDEX also arranged for a ground ambulance to and from the airport and admission into an Oregon medical facility.

The evacuation from Japan back to Oregon was lengthy, but the patient was stable for the entire flight. He arrived safely and was treated by his family doctor. It was determined that during the long flight to Japan, the patient had developed a blood clot that affected his brain stem and another area in his brain. Thanks to the excellent care provided by the air ambulance crew, the patient was doing well upon arrival, with some speech difficulty and weakness on his ride side.

The family and the employer thanked the MEDEX team for their assistance with this difficult evacuation.

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HOW TO BREATHE EASIER THIS SPRING


Dr. Walter B. Koppel,
Medical Director

 

 

With the coming of spring, warm weather, new grass, and leaves on the trees come the pollens that cause severe discomfort for many people. These can be sources of allergies and asthma attacks.

A Three-Pronged Approach to Allergies
Allergies are usually characterized by a runny nose, irritated eyes and throat, sneezing, and sometimes a slight cough. The most common treatment for these conditions consists of a three-pronged approach using oral medication, eye and nose drops, and lung inhalers. This combination of drugs is usually very effective, costs relatively little, and provides a world of relief.

How Spring Allergens Trigger Asthma
Asthma is a condition of spasm of the breathing tubes. When irritated, these tubes shrink and it becomes difficult to pass air in and out. Some people experience wheezing, particularly when expiring air, and feel as if they can’t get enough on the next breath. Serious cases of asthma can be triggered by pollens, grasses, and other spring allergens.

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Tips for Relief
Here are some common-sense ways to alleviate symptoms during the allergy season:

  • Take whichever medication gives you the most relief with the fewest side effects.
  • Try to avoid exposures that you know will trigger a problem, such as mowing the grass, picking flowers, or sitting under a tree with falling pollen.
  • If you are inside, air conditioning is beneficial as the filters block many pollens and allergens that come in from outside.

But who wants to spend spring indoors? Go to your doctor. Get assessed for the least expensive medication with the fewest side effects for you. And enjoy the spring!

Also, be sure to ask your doctor if you need to take precautions while traveling. When taking some allergy medications, it is not safe to drive, and flying may not be advised. Carry your medications in the original containers when traveling to foreign countries. It is also smart to know the active ingredient and not just the brand name (Ibuprophen vs. Advil) because the product may be produced and marketed under a different name overseas.

 


MEDEX Travel Kits


MEDEX offers travel kits for all kinds of travel and medical needs. They are available for purchase on the MEDEX website, or call 800-732-5309 to order.

This summer, many people will travel to countries where the incidence of infectious or tropical disease is high. Moreover, jet lag, fatigue, and other stresses of travel can reduce natural resistance to illnesses or injuries. Before you travel, arm yourself with a MEDEX medical kit for the extra protection needed in the event of the unexpected.

World Traveler — Ideal for travel to developing countries, this kit contains all of the necessities for travel health emergencies, as well as supplies to help the traveler cope with an unsanitary local water supply. Contents include a Comprehensive Guide to Wilderness & Travel Medicine, insect repellent, dressings and ointments for bandaging wounds, hand wipes, rehydration salts, general over-the-counter medications, and needles and syringes.

The Traveler — Designed for the frequent traveler, this kit is compact and lightweight. It includes basic first aid supplies (including a pamphlet), general over-the-counter medications, and other handy items.

Suture/Syringe Medic — This kit is designed for travel to developing countries, where infectious disease transmission is alarmingly high due to the re-use of needles and syringes. In a medical emergency, the kit should be given to a local health care provider to insure the use of sterile supplies.

Dental Medic — This kit ensures immediate relief in a dental emergency, providing travelers with items to replace lost fillings and loose crowns and to relieve dental pain.

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