Privacy Policy

Privacy Policy | ACE USA Privacy Policy (PDF)

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If you feel FrontierMEDEX is not abiding by its posted privacy policy, you should contact us by addressing your concerns to privacy@frontiermedex.com.

Privacy Policy Effective Date: 23 April 2014

Introduction

We recognize that the privacy of your Personal Information is important. As used in this policy, terms such as "we" or "our" and "Company" refer to MEDEX Insurance Services, Inc. (herein "FrontierMEDEX") and its current and future affiliated entities, including our parent company UnitedHealth Group.

Any information you provide via our website will be transferred to and processed by a computer server located within the United States of America (U.S.).

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Your Personal Information

We collect Personal Information about you when you provide such information to us to purchase a product or service, request information about our products or services, become a member of one of our online resources or when this information is given to us by affiliated entities or third parties. "Personal Information" is information that would allow someone to identify or contact you, including, for example, your full name, address, telephone number, or email address. In addition, depending upon the service that we provide, we may collect information about your travel plans or medical information to create an emergency medical record or when you call in to our Emergency Response Center to open a case. Personal Information does not include aggregated or bundled information that, by itself, does not permit the identification of individual persons, such as statistics on the number of persons visiting a website each month.

You provide certain Personal Information to us when you: (a) order products and services from our websites; (b) submit forms through the Member Center website; (c) request information about our products and services; (d) send other information to us through the "Feedback" interface; or (e) take an online survey. Your employer, or an affiliated entity, may provide information about you to us to enable us to provide you and your employer services, such as travel and security related services.

We use Personal Information to provide you with services that you purchase or services that are purchased by your employer or affiliated entity. We also use Personal Information to respond to requests regarding our products or services. FrontierMEDEX takes reasonable steps to ensure that information is reliable and relevant for its intended use, accurate, complete, and current. We will retain Personal Information as long as we need to perform services listed in this policy.

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Our Online Communication Practices

We may send electronic newsletters, White Papers, notification of account status, and other communications, such as marketing communications, on a periodic basis to various individuals and organizations. We may also send email communications regarding topics such as general information about our services, website updates, travel and security alerts, and general travel and security topics. We offer you appropriate consent mechanisms, such as opt-out, for marketing and certain other communications. As examples, you may opt-out as provided for in a specific email communication or contact us as described below in the section "Contact Us." Please be aware that opt-outs may not apply to certain types of communications, such as account status, website updates, or other communications.

Email forwarding functionality is provided in many of our communications. Using this functionality will forward the communication privately. However, if you use the forwarding methods, like those provided by your email server, they may transfer Personal Information.

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Sharing Personal Information

We will only share Personal Information with third parties as outlined in this policy and as otherwise permitted by law. We do not sell or rent your Personal Information to third parties.

Personal Information may be disclosed to judicial or other government agencies subject to warrants, subpoenas, or other governmental order or decrees.

In the event of a transfer of ownership, a sale of assets, or a bankruptcy of the Company, Personal Information gathered from purchasing or making reservations for products or services or electing to receive communications, such as emails, may be passed on to any resulting third party entity.

If you submit information or a posting to a chat room, bulletin board, or similar “chat” related portion of this website, the information you submit along with your screen name will be visible to all visitors, and such visitors may share with others. Therefore, please be thoughtful in what you write and understand that this information may become public.

We may share Personal Information with other third party companies or affiliated entities that we collaborate with or hire to perform services on our behalf or act as our agent. We will require that any such entities or persons providing services on our behalf agree to protect Personal Information and use it only for the purposes for which the information is transferred.

FrontierMEDEX facilitates the transfer of Personal Information, including, but not limited to, medical records, between its member/client (wherever they are in the world), their employer or family members, their doctor or medical specialist, and local authorities and physicians to support medical assistance. Information is released with the consent of the member/client or an authorized representative and/or by obtaining appropriate warranties or confidentiality/non-disclosure agreements.

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Cookies and Tracking

The Company uses various technologies, which may include "cookie" technology, to gather information from our website visitors such as pages visited and how often they are visited, and to enable certain features on this website. "Cookies" are small text files that may be placed on your computer when you visit a website or click on a URL. Cookies may include "single-session cookies" which generally record information during only a single visit to a website and then are erased, and "persistent" cookies, which are generally stored on a computer unless or until they are deleted or are set to expire.

You may disable cookies and similar items by adjusting your browser preferences at any time; however, this may limit your ability to take advantage of all the features on this website. You may also manage the use of "flash" technologies, with the Flash management tools available at Adobe's website. Note that we do not currently respond to web browser "Do Not Track" signals that provide a method to opt out of the collection of information about online activities over time and across third-party websites or online services because, among other reasons, there is no common definition of such signals and no industry-accepted standards for how such signals should be interpreted.

We may also allow third party service providers to use cookies and other technologies to collect information and to track browsing activity over time and across third party websites such as web browsers used to read our websites, which websites are referring traffic or linking to our websites, what IP addresses are accessing our website, and to deliver targeted advertisements to you. We do not control these third party technologies and their use is governed by the privacy policies of third parties using such technologies. For more information about third party advertising networks and similar entities that use these technologies, see http://www.aboutads.info/consumers, and to opt-out of such ad networks’ and services’ advertising practices, go to www.aboutads.info/choices. Once you click the link, you may choose to opt-out of such advertising from all participating advertising companies or only advertising provided by specific advertising companies.

We may use analytics companies to gather information and aggregate data from our website visitors such as which pages are visited and how often they are visited, and to enable certain features on our websites. Information is captured using various technologies and may include cookies.

We may use and disclose your activity information unless restricted by this policy or by law. Some examples of the ways we use your activity information include:

  • Customizing your experience on the website including managing and recording your preferences.
  • Marketing, product development, and research purposes.
  • Tracking resources and data accessed on the website and visitor location.
  • Developing reports regarding website usage, activity, and statistics.
  • Assisting users experiencing website problems.
  • Enabling certain functions and tools on this website.
  • Tracking paths of visitors to this website and within this website.

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Links

Our website contains links to other websites. Please be aware that FrontierMEDEX is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our website and to read the privacy policy of every website that collects Personal Information.

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Information Security

We maintain reasonable administrative, technical and physical safeguards designed to protect the information that you provide on this website. However, no security system is impenetrable and we cannot guarantee the security of our website, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet, and we are not liable for the illegal acts of third parties such as criminal hackers.

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Correcting Inaccuracies in Personal Information

To review, update, delete or amend any Personal Information that we create and that we are able to change, simply contact us at privacy@frontiermedex.com or through the "Contact Us" link on our website. Please prefix the subject of your email or mark your envelope 'confidential'.

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Contact Us

If you have questions or a complaint about any aspect of our policy please bring it to our attention by addressing your concerns to:

FrontierMEDEX
C/O Data Protection Officer
8501 LaSalle Road, Suite 200
Baltimore, MD 21286
privacy@frontiermedex.com

Please prefix the subject of your email or mark your envelope 'confidential'. If you believe we or any company associated with us has misused any of your information please contact us immediately and report such misuse.

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Children's Privacy

We will not intentionally collect any Personal Information from children under the age of 13 through this website without receiving parental consent. If you think that we have collected Personal Information from a child under the age of 13 through this website, please contact us.

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Changes to this Policy

We may change this policy. If we do so, such change will appear on this page of our website. We will also provide appropriate notice and choices to you on this website and in other appropriate locations, based on the scope and extent of changes. You may always visit this policy to learn of any updates.

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