FrontierMEDEX Real Life Case

Victims of Mt. Everest Helicopter Crash Call FrontierMEDEX for Help

Mount Everest

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It was after midnight, and even though her physician husband was in Nepal doing medical charity work, Jennifer* was sleeping soundly. After all, Mark* never had any problems on previous trips. When she woke to answer the ringing telephone, Jennifer was unprepared for what she would hear. Mark, in a panic, was calling her, begging for help. The helicopter he was riding in had crashed into Mount Everest, he and his companions were stranded, and his satellite phone’s battery was dying. Could Jennifer help him from half a world away?

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…Jennifer called FrontierMEDEX for help. FrontierMEDEX Team Leader, Michael Wieland, took the call.

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Now frightened herself, Jennifer called FrontierMEDEX for help. FrontierMEDEX Team Leader, Michael Wieland, took the call. Hearing the concern in her voice, Michael explained to Jennifer that there should be an emergency locator beacon on the helicopter, and he reassured her that the rescue service in Nepal was well equipped for such situations.

Michael then called the regional security officer at the U.S. Embassy in Katmandu. U.S. government officials worked with the Nepalese government in evacuating the victims from the crash site. Mark and his companions were assessed by a military physician and, fortunately, no one was seriously injured.

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He contacted FrontierMEDEX Assistance Coordinators who immediately scheduled a flight home.

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Following this harrowing event, Mark was eager to return home as quickly as possible. He contacted FrontierMEDEX Assistance Coordinators who immediately scheduled a flight home. FrontierMEDEX nurse managers were concerned about any injuries that may not have appeared until several days later, so as a precautionary measure, they referred Mark to a clinic in Kathmandu for a final check-up before the long flight home.

Two days later, Mark arrived home in the United States, safe and sound. He and Jennifer are grateful for the help and reassurance they received with FrontierMEDEX.

*Names have been changed.

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