Travel Medical Insurance For Individuals

MEDEX Global Group, Inc. (MEDEX) is committed to your right to privacy. As a visitor to our websites, you deserve the ability to control the uses of your Personal Information. This privacy statement discloses our privacy practices.

If you feel that MEDEX is not abiding by its posted privacy policy, you should contact us by addressing your concerns to privacy@medexassist.com.

Personal Information Collection

MEDEX collects Personal Information about you when you provide such information to us to purchase a product or service, become a member of one of our online resources or when this information is given to us by affiliated entities or third parties. "Personal Information" is information that would allow someone to identify or contact you, including, for example, your full name, address, telephone number, or e-mail address. In addition, depending upon the service that we provide, we may collect information about your travel plans, medical information to create an emergency medical record or when you call into our Emergency Response Center to open a case. Personal Information does not include aggregated or bundled information that, by itself, does not permit the identification of individual persons (such as statistics on the number of persons visiting the MEDEX website each month).

You provide certain Personal Information to us when you: (a) order products and services from MEDEX websites, (b) submit forms through the Member Center website (c) send other information to us through the "Feedback" interface, or (d) take an online survey . Your employer or an affiliated entity may provide information about you to us to enable us to provide you and your employer services, such as travel related services. When you choose to pay for MEDEX services by credit card, you will be required to provide us the name of your credit card issuer, credit card number and expiration date.

You may also wish to subscribe to one of our newsletters, receive a white paper or attend a Webinar for which you must opt in or enroll. At that point we ask for contact information such as name and e-mail address. Users who no longer wish to receive a future newsletter, notice of a new white paper or a future notification of a Webinar can unsubscribe when they receive it by clicking on a link at the bottom of the newsletter or notification. The user will then be given an opportunity to opt in or out of future newsletters or notifications and opt in or out of further periodic MEDEX communications. When we hire vendors to deliver e-mails to you on our behalf, they cannot use your e-mail address for any other purpose.

E-mail forwarding functionality is provided in many of our communications. Using this functionality will forward the communication privately. However, if you use other forwarding methods, like those provided by your e-mail server, they may transfer personally identifiable information. These e-mail messages may contain “clear GIFs” (Graphics Interchange Format…a type of picture file used on the internet). However, we do not collect personally identifiable information through “clear GIFs.”

Use of Personal Information

MEDEX will use your Personal Information to provide you with services that you purchase, or services that are purchased by your employer or affiliate. These services are designed to provide tools for risk management, medical and security assistance. Your Personal Information may be transferred to affiliated entities that are performing services for MEDEX or acting as its agent. We will require that any such entities or persons providing services on behalf of MEDEX agree to protect the privacy of your Personal Information and use it only for the purposes for which the information is transferred. MEDEX will not use or disclose your Personal Information except as described in this Statement unless you give us your permission to use or disclose it for other purposes. MEDEX will take reasonable steps to ensure that data is reliable and relevant for its intended use, accurate, complete, and current.

Cookies

MEDEX uses "cookies" to help you personalize your online experience. A cookie is a small text file that is placed on your hard disk by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Cookies enable us to track and target the interests of our users to simplify and enhance the experience on our site (i.e., pre-filling forms similar to those you may have already completed). Once the user closes their browser, the cookie information is no longer available through our server. You can set your browser to notify you when you receive a cookie, giving you the opportunity to decide whether to accept it. If a user rejects the cookie, they can still use our site.

Log Files

We use IP addresses in log files to analyze trends, administer the site, track a user's movements, and gather broad demographic information for aggregate use. Log files do not enable us to access personal identifying information, such as e-mail addresses.

Links

Our website contains links to other sites. Please be aware that MEDEX is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected at this website.

Information Security

MEDEX takes precautions to protect user information. When a user submits sensitive information via our web site, information is protected both online and off-line. MEDEX has implemented policies that forbid its employees from using or disclosing Personal Information in an inappropriate or unlawful manner and maintains security measures to safeguard Personal Information from unauthorized access, misuse, alteration, loss or destruction.

When an individual provides information (such as travel, health and activity information) through online forms, the information is protected using industry-standard SSL encryption. SSL is an acronym for Secure Sockets Layer, a protocol for transmitting private documents via the Internet. SSL works by using a private key to encrypt data transferred over an SSL connection.

MEDEX has an agreement with Thawte, an independent third party, in order to provide its customers with the most secure way to collect and provide information. This assures MEDEX customers that we are who we say we are. It also assures that all information sent to and from this site is encrypted, protecting against disclosure to third parties.

Correcting inaccuracies in Personal Information

You can review the Personal Information that we have collected from you by using your password to access your record through our website. To update, delete or amend any Personal Information that we create and that we are able to change, simply contact us through privacy@medexassist.com or through the “Contact Us” link on our website.

Changes to Privacy Policy

MEDEX will update this policy from time to time. A "last revised" date will always be included on the bottom of the statement. To keep up-to-date with MEDEX's policy, please check this page periodically.

Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact us at privacy@medexassist.com.

Current certificate date: 9/27/06