Make a Difference Around the World…

Location: Towson, Md.
Status: Full Time, Employee
Total Work Experience: 2+ Years

Primary Purpose

MEDEX is a fast growing global company, offering immediate, full time opportunities for individuals with excellent customer service skills. Successful candidates will find themselves coordinating the services provided to members with medical, security and travel-related emergencies worldwide. The Emergency Response Coordinator is responsible for acting as a liaison among members, medical care providers and other services providers, family members, employers, insurance companies and other groups as part of a comprehensive response to requests for assistance. Whether it's coordinating an air ambulance evacuation out of Venezuela, finding an English-speaking physician specialist in Beijing, dealing with a stolen passport in Jakarta or keeping family members abreast of a patient’s status in Germany, the Emergency Response Coordinator effectively uses corporate resources to provide efficient, top quality assistance services.

Qualifications

• Outstanding customer service skills complemented with creativity, attention to detail, and the ability to plan well.
• Ability to communicate a calm and organized approach while managing complex critical or emergency situations.
• Ability to plan and coordinate the logistics of using multiple service providers to accomplish desired end result.
• Ability to thrive in an exciting fast paced high stressed environment.
• Excellent English oral and written communication skills; fluency in second language a requirement.
• Ability to work well both independently and in teams, organizing and prioritizing responsibilities and maintaining a professional manner.
• Ability and motivation to learn. Willingness to work weekends, holidays and night shift.

Knowledge Requirements

• Intensive orientation will provide you with the knowledge you will require to be successful in this position.

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Location: Towson, Md.
Status: Full Time, Employee
Total Work Experience:

Primary Purpose

Update, format, maintain and improve the provider database. Research provider information requests from corporate, government, insurance clients and internal requests. Support the Emergency Response Center in any case-related provider issues, such as specific medical referrals. Credential Providers.

Expectations of Employee

• Adheres to company policies and procedures
• Maintains Corporate and Client confidentiality
• Performs duties and responsibilities as outlined in the job description
• Maintains a positive and respectful attitude
• Communicates regularly and effectively with supervisor about Department issues/concerns
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Consistently reports to work on time prepared to perform duties
• Meets Departmental productivity standards
• Supports the mission and the core values of the company.

Essential Duties and Responsibilities

1. Manage data in the Provider Database: Reformat entries merged into Clientele - Add new and update existing data to ensure consistency and reliability of the provider database.
2. Support internal and external customers with specific reports.
3. Research, recruit, and credential providers (Hospitals, MPAs, Air Ambulances primarily) according to established policies. Act as a liaison to address and correct any discrepancies or issues.
4. Prepare accurate and professional reports timely as requested, including monthly report for statistics (Monthly MPA payment, Provider Activity and Achievements reports).
5. Represent the Resource Development department during client visits or in special projects as requested.
6. Credential facilities by doing site surveys abroad when needed
7. Demonstrate specialized knowledge about a specific region (e.g. Asia - Europe/Africa/Middle East – Americas)

Qualifications/Knowledge/Skill/Licensure

• Knowledge or Education in the international field (International relations, geography, geopolitics…)
• Foreign language skills preferred (Spanish preferred)
• Bachelors degree or equivalent work experience preferred
• Experience in the Emergency Response Center Department preferred
• Superior organizational skills
• Superior written and verbal communication skills
• Creativity - Resourcefulness
• Attention to detail
• Motivated and dependable
• Computer literate

Criteria for Progression

• Proven knowledge of key international and domestic providers
• Demonstrated ability to conduct effective independent research
• Superior motivation
• Demonstrated ability to think outside the box
• Performs at a level that consistently exceeds customer and Department expectations.

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Location: Towson, Md.
Status: Full Time, Employee
Total Work Experience:

You love what you do.  You do your job well, believe in offering exceptional care, and enjoy getting to know your patients as people.  Yet, you can’t help but believe there is a place that offers greater reward, richer opportunity and the chance to deliver care in an environment where your efforts really make a difference in the lives of your patients.

MEDEX Global Group, a recognized leader in providing critical travel, medical and security assistance and international travel insurance offers an exceptional opportunity for a nurses looking to care for patients in a global, virtual ER environment. 

The Nurse Case Manager is accountable to meet the patient’s needs and promote efficient and proper use of resources. Additional functions to this role include ensuring collaborative management of patient care, serving as a clinical resource for the Emergency Response Center, coordinating medical referrals related to the patient’s care and ensuring communication with the emergency and attending physicians across geographic locations.

Primary Responsibilities

• Oversee care management for international medical emergency cases
• Work collaboratively with other healthcare and Emergency Response Center staff toward the best outcomes for the patient and the organization.
• Review and monitor medical cases for appropriateness of treatment and efficient case management
• Participates in the management of complex medical cases, including obtaining medical reports and reviewing medical records
• Participates in training and ongoing educational activities and in policy and procedure development.
• Provides feedback on medical providers worldwide; may participate in site surveys of hospitals, clinics and air ambulance providers

Qualifications

• Licensed Clinical Nurse with a minimum of three years experience in a critical care environment. Experience as a charge nurse is desired.
• BSN required.
• Excellent verbal and written communication skills in English. Fluency in a foreign language is desired.
• Strong problem solving skills and the ability to remain calm and organized.
• Must have a proven history of providing empathetic and courteous service and working effectively with coworkers.
• Direct experience with international healthcare preferred.
• Knowledge of air medical transport preferred

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