MEDEX is proud to maintain a 96% satisfaction rating
(based on third-party, independent research by Hollander, Cohen & McBride)


MEDEX Understands Your Needs
Clients come to MEDEX – not just for our global assistance expertise – but also for our personal touch and attention to their needs. We don’t subscribe to the “one size fits all” approach that forces organizations to squeeze into pre-packaged emergency assistance programs. Instead, we help clients understand the risks their travelers face and tailor a program to address their exposures.


Centralized Case Management
With MEDEX, you don't have to worry about multiple assistance centers or assistance subcontractors who are unfamiliar with the specific needs of your travelers. Coordination between the member, employer, family, primary insurance, member’s personal physician and all other involved parties is controlled within MEDEX’s centralized Emergency Response Center. And when MEDEX clients need an update on a case, a program review report or just advice, the information is both complete and readily accessible.


MEDEX Physician Advisors
This MEDEX-developed panel of physicians and specialists is located throughout the globe. Available 24/7, MEDEX Physician Advisors are practicing physicians and multilingual medical experts who specialize in diverse regions of the world. This unique panel of evacuation experts contains more than 30 medical specialties, allowing MEDEX to provide cardiac, pulmonary and other competencies when needed.


Unsurpassed Credentialing Process
The MEDEX Resource Development Team travels the globe to personally credential hospitals, inspect air ambulances and meet with security specialists in our network. This means that we verify each provider’s capabilities, procedures and practices, historical track record, commitment to excellence and familiarity with helping foreign travelers. Our dedication to this due diligence process makes the quality of our proprietary network second to none.


Objective Provider Selection
MEDEX is committed to the principle of objective provider selection, which ensures the most appropriate course of action in each particular case. Because we do not own or operate clinics, hospitals or transportation providers, we are able to maintain an ever-current and objective selection of service providers, using only those resources best suited for each situation. Our only vested interest is in providing the best possible care for your travelers.


Fully Disclosed Fees
At MEDEX, we never mark-up provider bills or charge utilization fees for our services above your initial program costs. Our programs include full services, as promised, with no surprises.


Dedicated Client Representatives
As a MEDEX client, you will be assigned a primary contact from the Client Relations Team. This client representative helps you launch your program and coordinates all support for your program. As your ongoing client advocate, your Relationship Manager will provide necessary case updates and meet with you to periodically review your program.





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