Travel Insurance for Corporate & Government Travelers

MEDEX ASSISTANCE
for quality, consistency and speed

Responsiveness
The MEDEX Emergency Response Team is committed to providing fast and effective help when you need it most. Our dedication to responsiveness is evident in our average response time of only 7 seconds. All calls are answered by a live, professional representative 24/7/365. The immediate needs of the caller are assessed at the initial point of contact and the MEDEX Emergency Response Team is set in motion.

Quality Case Management
All assistance operations are coordinated through the centralized MEDEX Emergency Response Center located within the U.S. headquarters in Baltimore, Maryland. In this manner, MEDEX provides excellent quality case management with complete support and supervision from management. All coordination between the member, employer, family, primary insurance, member’s personal physician and all other involved parties is controlled at this central location. In addition, MEDEX never out-sources case management, so there are no franchise/affiliate assistance locations or subcontractors to worry about. When your travelers call for help, you can rest assured that a MEDEX professional, who is familiar your specific needs, will answer their call. Furthermore, when MEDEX clients need an update on a case, program review report or just advice – the information is both complete and readily accessible.

Assistance operations are structured around a hierarchy of experience levels: Assistance Coordinators, Case Managers, Shift Managers, Nurse Case Managers and our Medical and Security Directors.

MEDEX Physician Advisors:
This MEDEX-developed panel of physicians and specialists are located throughout the globe. Available 24/7, MEDEX Physician Advisors are practicing physicians and multilingual medical experts who specialize in diverse regions of the world. This unique panel of evacuation experts contains more than 30 medical specialties, allowing MEDEX to provide cardiac, pulmonary and other competencies when needed. These experts provide medical opinions and evacuation advice on cases.

Unsurpassed Credentialing Process
The MEDEX Resource Development Team travels the globe to personally credential hospitals, inspect air ambulances and meet with security specialists in our network. This means that we verify each provider’s capabilities, procedures and practices, historical track record, commitment to excellence and familiarity with helping foreign travelers. Our dedication to this due diligence process makes the quality of our proprietary network second to none.